You don't have to use this form: any clear statement is enough, for example an email saying "I withdraw from my purchase of [app], order [number]". Our 14-day refund promise also gives you a full refund within 14 days of purchase, whatever you agreed at checkout.
Model withdrawal form
(Annex I, part B, of Directive 2011/83/EU; Annex I, part B, of the Italian Consumer Code)
To: [Person 1: full name] (VAT no. [Person 1: VAT number]) and [Person 2: full name] (VAT no. [Person 2: VAT number]) (Moka Solutions brand) — email support@mokasolutions.dev — postal addresses in the Legal notice
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*): _____
Ordered on (*) / received on (*): _____
Order number or licence key: _____
Name of consumer(s): _____
Address of consumer(s): _____
Email used for the purchase: _____
Signature of consumer(s) (only if this form is notified on paper): _____
Date: _____
(*) Delete as appropriate.
We will confirm receipt by email and arrange the refund through our reseller, Creem, using the same payment method you used, without any fee.